Operating Policies

Operating Policies

Who may use the Recreation Centers?

Current Rec & PE Members and their guests, and individuals with an active DukeCard may use the Recreation Centers. For Rec & PE Membership and Department Sponsored Guest Pass information, visit the Membership page.

Recreation Centers Age Requirements/ Minor Policy

10-13 years of age (with parent): racquetball, squash, and basketball courts, track, pool, and climbing wall
14-15 years of age (with parent): racquetball, squash, and basketball courts, track, pool, climbing wall, fitness classes, and cardio machines
16 years of age and older (do not need to be with a parent): all spaces
You must be 16 years of age to use the sauna.

Duke Alumni

For alumni interested in purchasing a recreation membership, please visit the Alumni Benefits website or call (919) 684-5114.

The DukeCard

The DukeCard is the official Duke University and Health System ID. It serves as an electronic key, allowing you to easily enter facilities and to use services for which you have privileges. The DukeCard is the property of Duke University and should be carried at all times. It must be presented upon request to any University Official.The transfer of an ID card to another person, or the possession of another person’s ID card, may result in confiscation of the card and judicial action. Duke University faculty, staff and students are eligible to add their DukeCard to their Apple or Android device, known as Mobile DukeCard. For detailed information about DukeCard and MobileDukeCard, please visit the DukeCard's website.

Duke issued ID Cards and those using the Alumni App must have a visible photo, name, and unique ID number and be easily readable by the Guest Attendant. A driver’s license or other government issued identification is acceptable along with the Duke ID. If the requirements are not met, you may be asked at the discretion of the Guest Attendant to visit the Card Office to purchase a new card. The replacement cost is $5.00.

Card Sharing

Card sharing is not allowed. If the photo on the card does not match the individual presenting the card to the front desk of Brodie or Wilson, the card will be immediately confiscated. There will be no initial warning, this will be an immediate action with no recourse and the individual presenting the card will be asked to leave the facility. Only the individual’s name that appears on the confiscated card may claim the card at the Wilson Center during normal office hours, 8:30 am – 4:30 pm, Monday – Friday. In addition, you are required to be in possession of your DukeCard for the duration of your time in the facility. Please direct questions to the Membership Services Coordinator at (919) 613-7515.

Closing at the End of the Day

The facilities are scheduled to close promptly on time. In order for this to happen, you should prepare to leave the facility 10-15 minutes prior to closing. You will receive a courtesy “Last Call” at or around 15 minutes prior to closing, asking you to prepare to exit the facility. Failure to follow this procedure may result in you forfeiting your privileges.

Equipment Loans

Designated equipment is on loan at the front desk of both Brodie and Wilson. To check out equipment, you are required to leave your current Duke ID card in exchange for equipment or keys. Your card will be returned only when the loaned equipment is returned. All equipment must be returned before the front desk closes for the evening. If this policy is abused, your ability to check out equipment will be revoked.

Flex Accounts

FLEX is used at the Recreation Centers to purchase Guest Passes. Anyone with an active DukeCard may add FLEX to their account via the DukeCard Office. This includes alumni on their mobile Alumni Card in the Alumni Association App. Visit the DukeCard website to learn more about adding FLEX to your DukeCard account.

Guest Passes

Rec & PE Members are able to purchase Guest Passes at the Recreation Centers for up to 2 guests per visit. Members who host guests are responsible for their guests and are required to enter and leave the Recreation Centers together. Members are not allowed to drop guests off or swipe their access before the guest arrives. Guests are required to sign a waiver of risk and liability upon their initial visit and sign the guest book and present a current photo ID on subsequent visits. The pass is non-transferrable and can only be used by the individual for which it is purchased. If this privilege is abused, limitations may be placed on the ability to purchase or be sponsored for a Guest Pass. Minors are only eligible for a guest pass if a parent or guardian accompanies them. The cost of Guest Passes is based on an individual’s affiliation. For guest pass pricing, visit the Membership page. Individuals that are not a current Rec & PE Member, but have an active DukeCard may sponsor themselves for a Guest Pass to gain access the Recreation Centers and IM Building. However, this service does not extend to guests and Individuals who sponsor themselves as a guest may not sponsor anyone else as a guest. Individuals must purchase a Rec & PE Membership to sponsor a guest. Departments may sponsor guests who are visiting campus by contacting Member Services to purchase a Department Sponsored Guest Pass.

Non-Participant/Spectator Policy

Non-members who will not be participating in activities which are sponsored, administered and/or managed by Duke Recreation & Physical Education may gain access through the following options:

Spectators who wish to view an Intramural Contest or Special Event
- Spectator(s) who are family members of an Intramural or Special Event participant can enter if they are 16 or older.
- The participant and spectator must complete a Guest Pass Waiver at the Wilson and/or Brodie Recreation Center Front Desk before being allowed to enter.
- Spectator(s) under the age of 16, who are family members of an Intramural or Special Event participant, may enter under the following conditions:
  1. They may watch at courtside seating or specified areas (not on the bench or playing surface) within the building as long as they are accompanied by an adult (other than the participant of the Intramural competition or Special Event) at all times. The adult must be 18 years of age or older.
  2. The participant and accompanying adult must complete a Guest Pass Waiver.
  3. Unattended minors are never allowed.
- The participant is responsible for the conduct of their spectator(s).
- The staff of Duke Recreation & Physical Education reserves the right to eject or remove a spectator(s) or non-members(s) from the Wilson and/or Brodie Recreation Centers at any time
Members of a Tour

Strollers

Strollers are only permitted for aquatics programs, select Intramural and Sport Club events, pre-planned camps, or guided tours. Otherwise, strollers must be stored in the locker rooms of the facility. If you do not have access to the locker room, staff will be made available to offer assistance.

Keys & Lighting to Outdoor Space

If you have a confirmed outdoor reservation, the on-duty Facility Monitor will provide access & lighting (when necessary) in accordance with your reservation. Note: Reservations are strongly encouraged by visiting https://dukeduaa.emscloudservice.com/web/.

Informal Recreation

Informal Recreation serves members who want to use outdoor space on a “drop-in” basis, i.e. without a reservation. Please follow instructions posted on the signage at the entrance gate and call the Wilson front desk (919) 613-7489 for assistance.

Injuries

Duke University and the Recreation and Physical Education department are not responsible for injuries sustained while participating in athletic or other sporting activities. All physical activities offered in the Recreation Center and at other Recreation facilities are on a voluntary participation basis and carry various degrees of risk or injury. Participants assume sole responsibility for any and all such risk or injury that may result due to voluntary participation. It is each individual’s responsibility to be knowledgeable of his/her own physical condition when participating in any activity

Lockers

Lockers in Wilson and Brodie are for daily use only— not long term use with the exception of those who have been grandfathered for long term use. Please be advised that we reserve the right to cut locks without prior notice.

Occasionally throughout the semester lockers will be cleaned out. A notice will be posted giving appropriate notification. It is then your responsibility to claim your items in a timely manner.

Lost & Found

If you lose a small item such as a Duke ID card, credit card, driver’s license, iPod, cell phone, jewelry, glasses, etc., please feel free to stop by the administrative office located in Room 117 of the Wilson Center or the Brodie office located at East Campus to claim your lost item(s) during regular office hours, Monday-Friday, 8:30 am – 4:30 pm, Please note this is a courtesy and there is no guarantee we will have your item. The Duke Recreation and Physical Education department is not responsible for lost, stolen or misplaced items.

Proper Attire

Proper athletic attire is required. Shirts, athletic pant or shorts and shoes are required throughout the facilities. Sandals, flip flops, open-toed shoes, socks, and bare feet are prohibited. Proper dress will be left to the discretion of management.

Sauna Policies

Members must be 16 years of age to use the sauna
Do not pour any liquids on heating element.
Sauna use should not exceed 30 minutes.
A towel or article of clothing must be between you and the sauna bench.
The use of cell phone and/or camera is strictly prohibited.
Elderly people and or individuals under medical care should seek the advice of their physician prior to using the sauna.
* Exposure to high heat may be harmful to health and may even cause death. Alcohol and certain medications may increase these risks.
Exit the sauna immediately if you experience nausea, dizziness, or other discomfort.
Duke University nor the Department of Recreation will be liable for any risk associated with sauna use.
Duke University Recreation staff may prohibit activities deemed unsafe or inappropriate.

Cancellations and Refunds

It is an extraordinary commitment to prepare, coordinate and staff our facilities, programs, services, classes and trips, therefore all payments are NON-REFUNDABLE, NON-PRORATABLE with few exceptions. For complete details, visit our Refunds & Cancellations Policies page.

Recreation Center Etiquette

Please observe these guidelines to help maintain your facilities:

Food is restricted to café and lounge areas. Beverages in sealed, non-glass containers are permitted with the exception of the weight room where only water in non-glass containers are permitted.
Bikes/skateboards/roller skates/rollerblades are prohibited.
Strollers and baby carriers are prohibited on the cardio level, weight room, climbing wall and pool areas.
Pets, other than service animals are prohibited.
Headphones are required for personal music or listening devices
Check in with the front desk staff to claim reservations or access to designated spaces that may require keys.
Unreserved areas are available on a first-come, first-serve basis with challenge and shared usage rules applying
Secure all valuable at all times. Duke Recreation & Physical Education will not be responsible for lost or stolen property.
Duke Recreation & Physical Education is not responsible for injuries sustained while participating.
Please do not dribble basketballs on the concourse. Basketballs are intended to use on the basketball courts only.
Unauthorized filming and photos are not permitted in the facilities. Failure to comply may risk in suspension or termination of membership.

Weight Room

No bags of any kind are allowed in the weight room and must be stored in lockers located outside the weight room or the locker rooms located in Brodie or Wilson. Please do not leave bags on the floors of the hallways or the entrance area to the weight room. Removal of any and all equipment is prohibited. This includes mats, jump ropes, bands, etc.

Photography and Videography Policy

Duke Recreation and Physical Education has implemented the following photo and video policies to protect the rights and privacy of our patrons. The Department of Recreation and Physical Education reserves the right, at its sole discretion, to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs of its facilities, members and staff.

For Personal Use

Taking photos or video of identifiable individuals without their consent is prohibited, must be deleted and is cause for immediate removal from the Campus Recreation Centers, its outdoor spaces, and could result in possible suspension from the facilities.
Photography and videography are permitted in Campus Recreation Centers and its outdoor spaces for personal use, with the exception in the aquatic facilities, restrooms, and locker room spaces.
Personal use is defined as media of yourself, friends, or family obtained informally for personal/private use.
Personal privacy of participants must be respected. You must have the explicit permission of every person who may be identified in any photo or video (exceptions may be made for approved intramural and sport club competitions, and special events).
Photography/videography of minors (individuals under the age of 18) requires permission of a parent or guardian.
All participants have a right to decline.

For Academic Use

Duke Campus Recreation and Physical Education supports and recognizes the need of students who require taking photo/video as part of their academic coursework.
Academic use is defined as media obtained/reproduced for academic purposes including class projects.
Students wishing to take photos or video in Campus Recreation Centers and/or outdoor spaces for academic use must have approval in advance. To request approval, complete our Online Photography and Video Request Form at at least 72-hours before the anticipated time you wish to shoot photo/video and email Chris Policastro, Director of Facilities at chris.policastro@duke.edu. Requests are reviewed on a case-by-case basis and are not guaranteed approval.
Once approved by the Director of Facilities, all persons obtaining photos, videos, or other forms of media within the Duke Recreation Centers will be given a media pass. This pass must be worn and plainly displayed during the entirety of the photo/video shoot. Persons without an approved media pass will be asked to leave the building.
Students taking photo or video for academic use must obtain explicit permission of every person who may be identified in any photo or video (exceptions may be made for approved intramural and sport club competitions, and special events).
Students are not permitted to take photos in the aquatic facilities, restrooms, or locker rooms for personal or academic use.

For Tours

Photography and videography are permitted only of facility amenities. No patrons may be in the shots.
Group photography is only permitted outside of the facility and away from building entrances.

For Outside Media

Department of Recreation and Physical Education accommodates reasonable requests for journalistic, news-related, and non-commercial shooting by members of media. To request approval, complete our Online Photography and Video Request Form at least 72-hours before the anticipated time you wish to shoot video/video and email Chris Policastro, Director of Facilities at chris.policastro@duke.edu.
Once approved by the Director of Facilities, all persons obtaining photos, videos, or other forms of media within the Duke Recreation Centers will be given a media pass. This pass must be worn and plainly displayed during the entirety of the photo/video shoot. Persons without an approved media pass will be asked to leave the building.

Please report any broken equipment to the desk monitor.